General Terms and Conditions of Sale
- Scope of Application
The current General Terms and Conditions of Sale (GTCS) apply to all orders placed on the website naturaljeanne.be and to all transactions conducted as part of our online business activities, including handcrafted candles, creative workshops, and gift cards.
-Products
We offer a range of organic, handcrafted candles made from soy wax, organic cotton wicks, natural fragrances, and dried flowers. The available formats and prices are as follows:
- Mini (50 ml, per set of 4): €20
- Small (200 ml): €15
- Medium (350 ml): €18
- Maxi (500 ml): €30
- Creative Workshops
Our creative workshops allow participants to immerse themselves in the world of handmade products by creating their own handcrafted candles and fizzy bath powders. The formats offered are suitable for all profiles:
- Solo Workshop: €49
- Duo Workshop (parent/child or friends): €79
- Trio Workshop: €109
These workshops are also suitable for individuals as well as businesses looking to organize team-building activities or private events.
1. General Provisions
The current general terms and conditions govern the services offered by Natural Jeanne, located at Rue de la Victoire 69, 6536 Thuillies, and registered under number BE 0791.518.801 in the Crossroads Bank for Enterprises.
By reserving a workshop, the customer acknowledges having read and accepted these general terms and conditions unconditionally. No provision of these terms may be modified without prior written agreement. In the event of a conflict between the customer’s general terms and those of Natural Jeanne, the latter shall prevail.
2. Reservations
- All reservations must be made at least 7 days prior to the scheduled workshop date.
- The customer must specify the exact number of participants (adults and children) at the time of reservation.
- A summary document detailing essential information (total price, required deposit) will be sent to the customer via email or social media.
- Reservations are only valid upon receipt of the deposit, which also serves as acceptance of these general terms and conditions.
- In case of cancellation, the following conditions apply:
- Between 5 and 2 working days before the workshop: the deposit remains with Natural Jeanne to cover costs incurred.
- Less than 48 hours before the workshop: a compensation fee of €20 will be added to the deposit to cover losses and administrative costs.
For off-site or remote sales, the customer is entitled to a 14-day statutory withdrawal period (see Article 3).
3. Right of Withdrawal
In accordance with applicable legislation, the customer has a period of 14 days from the confirmation of the order to exercise their right of withdrawal, unless the service has been fully executed with their consent.
To exercise this right, the customer must send a clear notification via email to natural.jeanne@gmail.com or by post to the headquarters.
4. Workshop Procedures
- Workshops will be held at the address specified in the participation confirmation, unless otherwise agreed in advance.
- Any information regarding potential allergies must be communicated at the time of reservation or payment.
- Workshop prices are listed in euros, including VAT. 5. Unforeseen Circumstances
In accordance with Article 5.74 of the Civil Code, in the event of unforeseen circumstances affecting the execution of the contract, a renegotiation may be requested. This renegotiation must take place within 8 calendar days of notification by one of the parties.
6. Payment Terms
- Invoices must be paid within 14 days of issuance.
- In the event of a delay, a first free reminder will be sent. If payment is not made, penalties will be applied as follows:
- For invoices ≤ €150: a fixed compensation of €20.
- For invoices between €150.01 and €500: €30 + 10% interest on the excess amount.
- For invoices > €500: €65 + 5% contractual interest, with a maximum of €2,000.
For business clients, increased interest rates and fixed compensation fees will be applied directly in case of non-payment (see full details in the article).
7. Quality Commitment and Responsibility
Natural Jeanne is committed to providing high-quality services and supporting the customer in a way tailored to their needs. However, Natural Jeanne’s liability is limited to a best-effort obligation, except in cases of gross negligence or willful misconduct.
8. Intellectual Property
All recipes, methodologies, and know-how used during the workshops remain the property of Natural Jeanne. Any reproduction or dissemination without authorization is strictly prohibited.
9. Data Protection
The personal data collected (name, first name, email, phone number, address) are processed in compliance with the GDPR. These data are used exclusively for administrative and commercial management of the contract and are stored for 24 months.
The customer has the right to access, correct, object to, and delete their data, which they can exercise by contacting Natural Jeanne via email or post.
10. Disputes
In the event of a dispute, only the courts of Charleroi will have jurisdiction. The applicable law is Belgian law, and parties agree to the use of electronic evidence in disputes.
- Orders
Orders can be placed directly on our website. Once confirmed, the customer will receive a confirmation email. For workshops, places are limited, and reservations are only confirmed upon receipt of payment.
Any cancellation must be made at least 7 days before the workshop date to qualify for rescheduling or a voucher. Beyond this period, no refund or rescheduling will be possible.
- Prices
The prices displayed are in euros (€) and include Belgian VAT. Shipping costs will be indicated at the time of order confirmation. Natural Jeanne reserves the right to modify prices at any time. However, products will be invoiced based on the rates in effect at the time of the order.
- Payment
The available payment methods on our website are:
- Online payment via a secure platform using a credit card.
- Bank transfer prior to shipment.
Orders will only be processed once payment is confirmed.
- Delivery
Natural Jeanne delivers exclusively within the province of Hainaut.
- Free delivery within a radius of 25 to 30 km around our headquarters.
- Withdrawal
In compliance with applicable laws, the customer has the right to withdraw within 14 days of receiving their order. Products must be returned in their original condition, unused, and with intact packaging.
Return costs are the customer’s responsibility. No refunds are possible for reserved workshops or purchased gift cards. However, rescheduling is allowed if cancellation is made at least 7 days before the scheduled date.
- Complaints
Any complaint regarding an order must be sent within 3 days of receiving the order via email to natural.jeanne@gmail.com. We are committed to responding promptly and finding a satisfactory solution.
- Responsibility
Natural Jeanne strives to comply with Belgian legislation regarding the products sold and workshops organized. However, we disclaim all liability for indirect damages resulting from the use of our products or services.
- Data protection
The personal data collected during the order process is used exclusively for our activities and in compliance with Belgian data protection laws. For more information, please consult our Privacy Policy on the website.
- Applicable law and jurisdiction
These General Terms and Conditions of Sale are governed by Belgian law. In the event of a dispute, only the courts of Charleroi will have jurisdiction