Privacy policy

                                                                                                                                                       Privacy Policy 

Welcome to our website for homemade natural candles. At Natural Jeanne, we highly value privacy and the protection of your personal data. This privacy policy explains how we collect, use, and protect the information you share with us when using our website, in compliance with applicable Belgian laws, including the General Data Protection Regulation (GDPR). By accessing our website and placing an order, you accept the practices described in this policy.

Data Collected

As part of your use of our e-commerce site, we collect and process various types of personal data to ensure quality service and enhance your shopping experience. The collected data includes:

• Personal Information: Your first name, last name, and email address.
• Contact Details: Your phone number and postal address for order delivery, and your IP address.
• Payment Data: Information necessary to securely process your transactions (we do not store complete payment details, which are managed by our secure payment service providers).
• Shopping Behavior: History of viewed and purchased products to better match your preferences and personalize your experience on our site, including the search terms that led you to our website.

We also use tracking cookies to analyze your navigation on our site, allowing us to improve our content and offer relevant promotions. You can choose to disable or configure cookies in your browser settings.

List of Cookies

Use of Collected Data

Here are common and appropriate reasons for collecting each type of data on your e-commerce site:

Name, First Name, and Email Address

• Allows the creation and management of your customer account on our site.
• Facilitates communication for order tracking, confirmations, and important notifications.
• Enables the sending of promotional information or personalized offers if you have consented to receive marketing communications.

Phone Number

• Helps confirm or coordinate the delivery of your orders accurately.
• Allows quick contact in case of any issues with an order.

Postal Address

• Essential for shipping the products you have ordered.
• Used to estimate delivery times and shipping costs.

Payment Data

• Securely processes your transactions.
• Ensures validation and proper payment of your orders in collaboration with our payment providers.

Shopping Behavior

• Analyzes customer preferences to tailor offers and marketing strategies.
• Provides product recommendations and personalizes your shopping experience.
• Helps improve our website by identifying popular products.

Tracking Cookies

• Analyzes navigation to optimize the site for a smoother user experience.
• Displays targeted advertisements based on preferences and browsing history.
• Personalizes content based on your preferences.

Data Sharing

We share your personal data with trusted third parties who help us process it for the purposes described above. For example:

• PrestaShop: Hosts our online store. Learn more here: https://prestashop.com/privacy-policy/.
• Mailchimp: Manages marketing emails and promotions. Learn more here: https://mailchimp.com/about/security/.

Lastly, we may also share your personal information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests for information, or protect our rights.

Payment Methods

To securely process your payments, we work with specialized payment providers, including [examples: Visa, Apple Pay, Google Pay, bank card, credit card, MasterCard and Bancontact. When you make a purchase on our site, payment information such as your credit card number, cardholder name, and billing details are transmitted directly to these providers via secure connections.

We do not store your full credit card details. Our providers comply with international security standards (such as PCI-DSS) and applicable regulations, including GDPR. If you have questions about how your data is handled by these providers, please consult their respective privacy policies.

Delivery 

Data Retention

We retain your personal data only for the duration necessary to fulfill the purposes for which it was collected, such as processing and tracking your orders, managing your preferences, and complying with legal obligations. For example:

• Order data is retained for [indicate a period, typically 5 to 10 years] to comply with tax and accounting obligations.
• Contact and account information may be retained as long as your account is active or until you request its deletion, unless a longer retention period is required by law.

After these periods, your data will either be deleted or anonymized for statistical purposes.

 Data Security

We implement rigorous technical and organizational measures to ensure the security of your personal data against loss, unauthorized access, accidental or intentional alteration, or disclosure. These measures include:

• Using encryption protocols (such as HTTPS) for the secure transmission of sensitive data.
• Restricting access to personal data to authorized employees and service providers.

While we strive to protect your information, we cannot guarantee absolute security during its transmission over the Internet. If you believe your personal data has been compromised, please contact us immediately.

 User Rights

In accordance with GDPR, you have several rights concerning the processing of your personal data, allowing you to maintain control over your information. These include:

• Right of Access: Request access to the personal data we hold about you and information on how it is processed.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Erasure: Request the deletion of your personal data under specific legal circumstances.
• Right to Restriction of Processing: Request temporary restriction of data processing in certain situations.
• Right to Object: Object to data processing for specific reasons or direct marketing purposes.
• Right to Data Portability: Receive your data in a structured, machine-readable format and transfer it to another controller when technically feasible.
• Right to Withdraw Consent: Withdraw your consent at any time for data processing based on it.

Exercising Your Rights

To exercise your rights or for any questions regarding your personal data, please contact us at natural.jeanne@gmail.com. We will respond to your request as soon as possible, within a maximum of one month, in accordance with applicable regulations.

Changes to This Policy

We may modify this privacy policy occasionally to reflect changes in our practices or for operational, legal, or regulatory reasons. If significant changes affect how we use your personal data, we will notify you via email.

Contact Us

For more information about our privacy practices, if you have questions, or if you wish to file a complaint, please contact us by email at natural.jeanne@gmail.com.