Natural Jeanne Return Policy
At Natural Jeanne, we are committed to offering high quality products and ensuring customer satisfaction. However, due to the personalized nature of our candles, we do not accept returns unless the product is defective or due to our error.
Return Policy:
Returns are only accepted for defective products or due to our error.
Candles must be returned unused and in their original packaging.
Return Process:
1. Contact us at natural.jeanne@gmail.com or 0472907346 to initiate a return.
2. We will provide you with instructions on how to return the products.
3. Include your order number in the package.
Refunds:
Refunds will be issued to the credit card used for the purchase.
Refunds can take up to 7 business days to process after we receive the returned products
Return Shipping Costs:
Return shipping costs are the responsibility of the customer, unless the product is defective or we made an error.
Exchanges:
If you wish to exchange a product, please follow the same process as for a return. Once the returned product is received, we will send you the replacement product.
Candle Refill Service:
We offer a refill service for our personalized candles. If you have finished your candle, you can request a refill to get the same candle as many times as you want.
This refill service is chargeable.
To initiate a refill request, contact us at natural.jeanne@gmail.com or 0472 907 346.
We will provide you with instructions on how to send the empty candle.
Include your order number and the details of the desired refill in the package.
Legal compliance:
In accordance with Belgian law, consumers have the right to withdraw from their purchase within 14 days of receipt of the products, without having to provide reasons or pay penalties, except for return costs.
Returned products must be in good condition and in their original packaging to be eligible for a full refund.
Pre-contractual information must be provided in a clear and comprehensible manner, including the main characteristics of the goods, the total price, additional costs, and payment terms.
An order confirmation button with the words "order with obligation to pay" must be present to validate the purchase.
Companies must include a link to the European online dispute resolution platform on their website.
VAT number: BE0791.518.812.
For any questions or clarifications regarding our return policy, please contact us at natural.jeanne@gmail.com or 0472907346